What Certifications Do Your Technicians Hold?
Ask for specific IICRC certifications, like WRT or ASD, rather than accepting a general claim of being certified. You can verify any individual technician's certification at iicrc.org.
Will I Get a Written Estimate Before Work Starts?
This should be a yes without hesitation. A written estimate protects both you and the contractor by setting clear expectations before any demolition or drying equipment goes in.
How Will You Document the Job for My Insurance Claim?
A good answer describes moisture logs, photos at each stage, and a scope narrative formatted for adjusters. A vague or dismissive answer here is a sign the documentation may not hold up if your claim is questioned.
Are You Licensed for Mold Remediation If Needed?
If there's any chance mold has already started, ask whether the contractor holds a TDLR Mold Remediation Contractor license, which Texas requires for remediation jobs over a certain scope. Our own approach to this is covered on our mold remediation page.
How Do You Verify the Job Is Actually Dry?
The right answer references checking moisture readings against ANSI/IICRC S500-2021 drying goals, not just a visual or touch check. Ask specifically how this is measured and documented.
Are You Locally Operated?
Ask directly whether the company is locally based or a national lead-generation service that subcontracts work out. This affects accountability if something goes wrong after the job is finished. You can read more on our about us page about how we operate.
Write the Answers Down If You're Comparing Options
If you're calling more than one company, jot down each answer rather than relying on memory under stress. Clear, specific answers to these six questions matter far more than which company sounds the most reassuring on the phone. A few extra minutes spent comparing answers can spare you a much bigger headache down the road, especially once the work is underway and harder to undo. A contractor who answers all six confidently is the one worth scheduling, and that confidence usually carries through to the actual work too. Keep this list handy the next time you need emergency restoration help, so you're not trying to remember it under pressure.
Want to ask us these questions directly? Call (972) 630-6656 any time.